Support Tickets

The Support Tickets module in Skyship enables administrators to effectively manage and respond to customer support requests. Administrators can view all tickets raised by customers, manage ticket details, and update their status as needed. This module provides tools for searching and filtering tickets based on their current status, facilitating streamlined customer support operations.

Key Functionality:

1. Ticket Management:

   • View Tickets: Access a comprehensive list of all support tickets raised by customers.

   • Manage Details: Review ticket details including customer information, issue description, and current status.

   • Update Status: Modify ticket statuses such as open, in progress, resolved, or closed based on the resolution of customer issues.

2. Search and Filter:

   • Search Functionality: Use search functionality to locate specific tickets based on ticket number, customer name, or other relevant criteria.

   • Filter by Status: Filter tickets by their current status (e.g., open, resolved) to prioritize and manage pending issues efficiently.

How to Use:

1. Access Support Tickets:

   • Navigate to the Support Tickets module from the admin dashboard.

2. View and Manage Tickets:

   • Browse through the list of tickets to review details and assess the urgency of each support request.

   • Update ticket statuses and add notes or responses as necessary to communicate progress or resolutions to customers.

3. Search and Filter Tickets:

   • Use search and filter options to quickly locate specific tickets or categorize tickets by status for focused management.