FAQ
Q: How does NDR work?
A: The Non-Delivery Report (NDR) process is seamlessly integrated into our system. Utilizing a scheduled tracking API, the system automatically updates the status of shipments to NDR if such a status is detected. Users can then view these shipments in the NDR list. From this list, users have the ability to take appropriate actions, such as updating the receiver's contact number or address, to facilitate successful delivery.
Q: How does the onboarding process work for a new customer who signs up to our platform?
A: The onboarding process for new customers is straightforward and efficient. Customers can sign up using their email addresses. Upon registration, an OTP is sent to the customer's email for verification. After confirming the OTP, the customer can log in to their account.
New accounts are eligible for a signup bonus, which is credited to the user's wallet after successful registration. To unlock the full shipment booking limit, customers must complete the KYC process. Without completing KYC, customers are limited to booking only 5 shipments, a limit that can be adjusted by the admin.
The KYC process requires users to upload their Aadhar card, PAN card, and GST certificate. This ensures that all necessary information is provided to comply with regulatory requirements and to fully utilize the platform's features.
Q: How does weight reconciliation work?
A: Weight reconciliation is managed through a dedicated system in the admin panel. Here’s how it works:
Download Template: Admins need to download the provided Excel file template.
Enter Data: Enter the new weight along with the corresponding AWB number in the template.
Upload Template: Upload the completed template back into the system.
Upon upload, the system recalculates the shipment pricing based on the new weight. It then credits the old amount back to the customer's wallet and debits the new charges, ensuring accurate billing and reconciliation.
Q: How does the COD remittance work?
A: COD (Cash on Delivery) remittance is processed manually through the admin panel. There is a dedicated module in the admin panel to facilitate COD payouts. For detailed instructions on how to process COD payments, please refer to the COD payment section in the admin panel and the corresponding section in the manual.
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